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Credit Operations Specialist

2 months ago


Wilmington, Delaware, United States Continental Finance Company Full time
Job Overview

Join a dynamic financial technology firm that excels in the marketing and management of credit card solutions. Continental Finance Company is dedicated to providing credit card options tailored for individuals with less-than-ideal credit histories. We are currently in search of a Credit Operations Specialist to enhance our Liberty Career Finance team, which focuses on offering loans to vocational institutions in the transportation sector and other short-term training programs.

The Credit Operations Specialist will play a crucial role in processing loans for our clients and acting as a key point of contact with our educational partners.

Work Arrangement: This position supports a hybrid work model, featuring three in-office days (Tuesday, Wednesday, and Thursday) and two remote workdays (Monday and Friday).

Key Responsibilities:

  • Utilize our systems to assess and underwrite applications submitted by educational institutions, making informed decisions based on established guidelines.
  • Conduct exit interviews with students completing their programs to provide clarity on the loan process and employment opportunities.
  • Prepare files for funding by completing exit interviews, verifying employment, and coordinating with employers regarding tuition reimbursement and payroll deductions.
  • Follow up with customers regarding overdue accounts, payment plans, settlements, and general inquiries.
  • Collaborate with new educational partners, offering guidance and support throughout the onboarding process.
  • Liaise with carriers to submit necessary tuition documentation.
  • Assist in reviewing customer credit profiles to identify potential issues.
  • Manage settlement proposals for customers.
  • Handle debt validation letters and ACDVs.
  • Create, update, and maintain loan tracking spreadsheets using Excel.
  • Oversee new loan assignments, bankruptcy cases, and escalated customer interactions.
  • Manage various loan processes, including servicing, month-end reporting, and new loan initiation.
  • Additional operational tasks may be assigned as required.

Qualifications:

  • An Associate's Degree or three years of relevant work experience is required.
  • Strong communication skills with the ability to engage effectively with customers at all levels.
  • Familiarity with reading credit reports is preferred but not mandatory.
  • Experience in the subprime to near-prime credit sector is advantageous but not essential.
  • Demonstrated ability to exercise sound judgment in decision-making.
  • Proficiency in Microsoft Word and advanced Excel functions is required.
  • Ability to manage multiple tasks while adhering to daily, weekly, and monthly deadlines.
  • Strong numerical skills and problem-solving capabilities.
  • Flexibility and adaptability in a fast-paced work environment are essential.

Why Choose Continental Finance?

Continental Finance Company (CFC) stands as a leader in marketing and servicing credit cards for consumers with less-than-perfect credit. Since our inception, we have committed ourselves to corporate responsibility, ensuring strong customer support and fair treatment. As we continue to grow, we embrace innovation within the financial technology space, offering a comprehensive range of services to consumers often overlooked by traditional financial institutions. With over 2.6 million credit cards managed since our founding, we prioritize customer satisfaction above all.

CFC is an equal opportunity employer, dedicated to fostering an inclusive and diverse workplace. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We are looking for enthusiastic individuals who will contribute to our growth and success. We offer competitive compensation and benefits in a vibrant, fast-paced business casual environment.

Work Arrangement: This position supports a hybrid work model, featuring three in-office days (Tuesday, Wednesday, and Thursday) and two remote workdays (Monday and Friday).