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Credit Protection Supervisor

2 months ago

Wilmington, Delaware, United States Continental Finance Company Full time
Job Title: Credit Protection Supervisor

At Continental Finance Company, we are seeking a highly skilled Credit Protection Supervisor to join our Operations team. As a key member of our team, you will be responsible for managing and coordinating the day-to-day operations of the department, including investigation and resolution of complex and sensitive service-related consumer disputes.

Key Responsibilities:
  • Oversee the daily operations of the department and ensure compliance with Company, local, state, and Federal policies and regulations.
  • Supervise department personnel, including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions.
  • Manage departmental PTO requests, weekly timesheets, and payroll requests.
  • Examine causes of customer disputes and initiate corrective action to improve customer relations.
  • Analyze and recommend improvements in customer service policies, systems, programs, and services.
  • Assist the Senior VP of Operations with internal and external audits.
  • Provide advice and assistance to top management in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures.
Requirements:
  • Bachelor's degree in business or public administration, management, communications, public relations, marketing, psychology, conflict resolution, or other consumer-related fields, or equivalent number of years' experience.
  • Minimum 3 years of customer service management experience.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Employee development and performance management skills.
  • Ability to foster a cooperative work environment.
  • Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
  • Excellent problem-solving and analytical skills.
About Continental Finance Company:

Continental Finance Company is a leading marketer and servicer of credit cards for consumers with less-than-perfect credit. We pride ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them.

We are an equal opportunity employer committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.