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Customer Service Representative

2 months ago


Abilene, Texas, United States Directors Investment Group Full time
Job Description

About the Role

We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for providing exceptional customer support and ensuring a seamless experience for our clients.

Key Responsibilities

  • Provide phone and email support to clients, addressing their inquiries and concerns in a timely and professional manner.
  • Develop and maintain a deep understanding of our platform and services, providing technical assistance and troubleshooting support as needed.
  • Configure and manage client systems, ensuring accurate and efficient setup and maintenance.
  • Load and validate client data, ensuring accuracy and completeness.
  • Develop and deliver training sessions to clients, providing guidance on platform usage and best practices.
  • Utilize our knowledge base to ensure processes are completed accurately and efficiently.

Requirements

  • High school diploma or equivalent required.
  • 2+ years of experience in customer support or operations preferred.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
  • A comprehensive benefits program.

About Us

Directors Investment Group is a leading provider of innovative solutions for the funeral industry. We are committed to delivering exceptional service and support to our clients, and we are seeking a talented individual to join our team.