Eligibility Assessment Specialist
1 week ago
Position: Eligibility Interviewer
Key Responsibilities:
- Engage with individuals and families via phone in a call center setting.
- Participate in paid training sessions to acquire practical skills.
- Deliver outstanding customer support to those seeking assistance.
- Conduct interviews to assess eligibility for various support programs.
- Facilitate application and interview processes while communicating with clients over the phone.
- Maintain compliance with agency standards in a dynamic call center environment.
- Understanding of customer service principles.
- Proficiency in computer navigation and software tools.
- Excellent written and verbal communication abilities.
- Empathy, patience, and a customer-oriented mindset.
- Ability to efficiently operate multiple computer systems and manage tasks simultaneously.
- Basic mathematical skills including addition, subtraction, multiplication, and division.
- Assess situations and make informed decisions.
- Work autonomously and collaborate effectively with colleagues.
- Clearly articulate eligibility criteria to a diverse range of applicants.
- At least 1 year of experience in eligibility assessments or customer service roles.
- High School Diploma or GED equivalent.
- Successful completion of background and reference checks.
- Completion of the Electronic Employment Eligibility Verification Program.
Retirement Benefits: Employees contribute to the Arizona State Retirement System, ensuring a steady income post-retirement. Additional voluntary retirement investment options are available for eligible employees.
Upon commencement of employment, detailed information regarding insurance plans, enrollment procedures, and effective dates will be provided.
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