Customer Service Lead

5 days ago


Lincolnshire, Illinois, United States FedEx Full time
Job Summary

This is a challenging and rewarding role that requires a high level of customer service and operational expertise. As a Customer Service Lead, you will be responsible for providing exceptional customer experiences, managing store operations, and leading a team of customer service representatives.

Key Responsibilities
  • Customer Service: Provide friendly, polite, and expert service to all customers, ensuring that their needs are met and exceeded.
  • Store Operations: Manage the day-to-day operations of the store, including production flow, inventory management, and quality control.
  • Team Leadership: Lead and motivate a team of customer service representatives, providing guidance and support to ensure that they are equipped to provide exceptional customer service.
  • Problem-Solving: Anticipate and resolve customer issues in a timely and professional manner, ensuring that customers are satisfied with their experience.
  • Communication: Communicate effectively with customers, vendors, and team members, ensuring that all parties are informed and up-to-date on store operations and customer needs.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of specialized experience in customer service or retail operations.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and ability to lift 55 pounds.


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