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Senior Operations Manager
2 months ago
Join us in redefining the future of healthcare. At Optum, we are committed to advancing health programs that span the entire spectrum of care. Together, we can make a difference.
Role Summary:
This position serves as a key leader in the transformation of shared services, focusing on operational design and achieving critical milestones. Collaboration is essential, as this role interacts with both corporate and market-level operations, utilizing the expertise of subject matter experts (SMEs) to inform decision-making.
The Senior Operations Manager will initially concentrate on an ongoing initiative with the Strategy & Operations team, which collaborates with various shared services and clinical operations teams.
Key Responsibilities:
- Collaborate with business leaders to formulate and implement integration plans for shared services, ensuring that key milestones are achieved and dependencies are effectively managed.
- Conduct thorough research, develop actionable work plans, and execute them to meet the expectations of both internal and external stakeholders.
- Lead governance meetings and strategic planning sessions with senior cross-functional leaders.
- Maintain relationships with senior business leaders, providing regular updates on progress, identifying challenges, and recommending solutions.
- Deliver status updates and comprehensive reports to stakeholders.
- Identify opportunities for process standardization and spearhead the adoption of best practices and process improvement initiatives.
- Manage complex, cross-functional workstreams to ensure operational readiness.
- Develop and apply decision-making frameworks to achieve significant outcomes for the business.
- Oversee data analysis, shape data collection strategies, and support quality review processes.
- Provide direction, resolve issues, and mentor junior team members and shared resources.
- Anticipate potential challenges and contribute to innovative solutions, taking prompt action.
- Drive initiatives independently, outline next steps, highlight risks, and create mitigation plans with minimal oversight.
Qualifications:
Required:
- Experience in managed care organizations, preferably in medical group or IPA operations.
- Intermediate proficiency with Microsoft Office Suite.
- Demonstrated skills in project management, consulting, and facilitation.
- Proven ability to proactively drive change within an organization.
- Excellent communication skills, capable of engaging and inspiring partners and stakeholders.
- Strong organizational skills, individual initiative, and accountability.
Preferred:
- Supervisory experience.
- Direct experience in healthcare operations.
- Experience in management consulting, with a blend of strategy and implementation in care delivery settings.
Compensation and Benefits:
The salary range for this position is competitive and based on various factors, including local labor markets, education, and work experience. Optum offers a comprehensive benefits package, including incentive programs, equity stock purchase options, and 401k contributions, all subject to eligibility requirements.
Commitment to Diversity:
At Optum, we believe in fostering a diverse and inclusive workplace. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Join us in our mission to help people live healthier lives and improve the health system for everyone.
