IT Support Specialist
3 days ago
We are seeking a highly skilled IT Service Desk Analyst to join our team at TripleNet Technologies. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our employees.
Key Responsibilities:
• Participate in the development and implementation of IT projects, including lifecycle PC imaging, technology readiness for new facilities, and the replacement of end-of-life technology assets.
• Provide technical support and troubleshooting for software and hardware issues, including Windows 10, Microsoft Office 365, and Windows networking.
• Configure and deploy laptops and cell phones, and complete daily activities to address customer-impacting items.
• Collaborate with the Service Desk and Network Operations Center teams to monitor alerting inboxes and create tickets as necessary.
Requirements:
• Self-management and leadership skills, with the ability to work independently and lead efforts after minimal instruction.
• Experience building and deploying desktops end-to-end, and working in a Service Desk environment to address and resolve end-user software and hardware issues.
• Strong customer service, communication, and writing skills, with the ability to work in a fast-paced, multi-user environment.
• Proficiency with following written instructions, completing checklists, and updating electronic records.
Location:
Everett
Duration:
2 to 3 months
Pay:
$30 per hour
Schedule:
M-F (40 hours per week)
About TripleNet Technologies:
We are a leading provider of IT services and solutions, dedicated to delivering exceptional customer service and technical support to our clients.
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