Creative Retail Specialist

5 days ago


Milford, Connecticut, United States Michaels Stores Full time
Job Summary

This is a fantastic opportunity to join the Michaels Stores team as a Service Team Member In this role, you will play a critical part in delivering excellent customer service, ensuring efficient checkout processes, and maintaining store recovery standards to meet our high expectations.

Your responsibilities will include:

  • Providing world-class customer service, helping customers navigate our store, and finding solutions to their needs
  • Executing cash handling procedures to the highest standard and ensuring seamless checkout experiences
  • Engaging customers on our Rewards program, Private Label Credit Cards, and Voice of Customer survey
  • Assisting with Omni-channel processes, including BOPIS and SFS
  • Participating in truck unload, stocking, and planogram (POGs) processes
  • Completing merchandise recovery and maintenance tasks, including returns and general store recovery
  • Supporting shrink and safety programs
  • Adhering to SOPs and Company policies to ensure compliance with applicable laws and requirements
About the Company

Michaels Stores is a leading creative retailer with a rich history spanning 50 years. With over 1,290 stores across North America and a strong online presence, we are dedicated to inspiring creativity and providing an inclusive environment for all.

Total Estimated Salary Range for this Position: $16.50 - $19.40



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