Customer Support Specialist

3 weeks ago


Milford, Connecticut, United States FCP Euro Full time

FCP Euro, a leading online automotive parts retailer headquartered in Connecticut, is seeking a Customer Support Specialist to join their team. As a key member of the service center, this role involves providing exceptional customer experiences through phone, email, and live chat support.

About FCP Euro

We are a customer- and technology-driven company that values user-friendly and accurate automotive catalogs. With an enthusiastic approach to growth and improvement, we offer a dynamic work environment where you can make a real impact.

Key Responsibilities
  • Field and respond to customer inquiries, predominantly via phone and email
  • Assist customers with pre- and post-purchase questions, including order fulfillment, modifications, status, UPS claims, and technical automotive support
  • Meet and exceed individual goals and KPIs (key performance indicators)
Requirements
  • 1+ years of experience in a contact center environment
  • High school diploma or equivalent
  • Strong oral and written communication skills
Compensation and Benefits
  • $19-$23 per hour, depending on experience
  • Quarterly bonus opportunity of up to $750
  • Medical, dental, vision, life, disability, critical illness, and accident insurance
  • PTO (Paid Time Off) and 401k with Company Match


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