Service Team Associate
3 weeks ago
At Michaels Stores, we're seeking a talented Service Team Member to join our team. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a fast and friendly checkout experience, and maintaining store recovery standards to meet our Brand Promises.
In this role, you will:
- Provide top-notch customer service, helping customers shop, locate products, and find solutions
- Execute cash handling to standards and provide a seamless checkout experience
- Engage customers on our Rewards program, Private Label Credit Cards, and Voice of Customer survey
- Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unload, stocking, and planogram (POGs) processes
- Responsible for completing merchandise recovery and maintenance, including returns and general store recovery
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company policies to ensure compliance with applicable laws and requirements
We're looking for someone with retail and/or customer service experience who can work effectively in a fast-paced environment. In addition to your skills and qualifications, you should have the ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves by ladder or similar equipment.
Total Estimated Salary Range for this Position: $16.50 - $19.40
About Michaels StoresFor 50 years, Michaels has been the leading creative destination in North America. We operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. Our company is committed to inspiring our customers, cultivating confident leaders, and serving our communities by fostering an inclusive environment for everyone to learn, shop, and create.
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