Customer Service Representative
5 days ago
FCP Euro is an innovative online automotive parts retailer headquartered in the United States.
Job OverviewWe are seeking a skilled Customer Service Associate to join our service center team. This role involves researching answers and responding to customer inquiries, ensuring exceptional service standards are met. Our industry-leading customer service is deeply rooted in our core values, and we strive to maintain a unique blended culture that has yielded outstanding results.
As a Customer Service Associate, you will be responsible for:
- Fielding and responding to customer inquiries via phone, email, and live chat, as scheduled
- Assisting customers with pre- and post-purchase questions, including order fulfillment, modifications, status, UPS claims, and technical support
- Meeting individual goals and KPIs, adhering to customer inquiry audit criteria outlined by our Customer Service Quality program
To succeed in this role, you will require strong oral and written communication skills, proficiency in computer applications such as Google Docs and Gmail, and experience performing in a fast-paced environment. Prior experience in a contact center environment is preferred but not required.
This position offers a competitive hourly rate of $21-$25 per hour, based on experience, and quarterly bonus opportunities of up to $750. Additionally, FCP Euro provides a comprehensive benefits package, including medical, dental, vision, life, disability, critical illness, and accident insurance, as well as PTO and 401k with company match.
At FCP Euro, we value diversity, equity, and inclusion, and strive to create a welcoming and inclusive work environment for all employees and applicants.
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