Pharmacy Support Specialist
4 days ago
Job Summary:
We are seeking a highly skilled Pharmacy Support Call Center Representative to join our team at IQVIA INC (US10). As a Pharmacy Support Call Center Representative, you will be responsible for providing exceptional customer service to patients, pharmacies, and medical professionals utilizing an Opus Health program.
Key Responsibilities:
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Ability to work 40 hours per week (multiple shifts available: 9:00am–6:00pm EST or 10:00am-7:00pm EST or 11:00am–8:00pm EST) under moderate supervision
Requirements:
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
What We Offer:
We offer a competitive hourly rate of $18.00, with opportunities for annual bonus, sales incentives, and/or stock. Benefits may include healthcare, retirement, paid time off, and more.
About IQVIA INC (US10):
IQVIA INC (US10) is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
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