Licensed Insurance Professional
4 weeks ago
We are seeking a licensed insurance professional to join our team at First Independent Agency in Clinton Twp, MI. As a Licensed Customer Service Representative, you will be responsible for providing exceptional service to existing and prospective clients.
Key Responsibilities:
- Customer Assistance: Provide outstanding service to clients by addressing their inquiries and concerns.
- Policy Management: Assist clients with policy updates, billing questions, and claims processing.
- Problem Resolution: Resolve customer issues promptly and accurately, ensuring customer satisfaction.
- Documentation: Maintain accurate records of customer interactions and transactions.
- Compliance: Ensure all activities are compliant with industry regulations and company policies.
- Team Collaboration: Work closely with other team members to provide a seamless customer service experience.
- Product Knowledge: Stay informed about the agency's offerings to effectively address customer needs and provide appropriate solutions.
- Cross-Selling: Identify opportunities for additional coverage and enhance client retention through value-driven conversations.
Requirements:
- MUST HAVE an active Property & Casualty (P&C) License.
- Strong communication skills and a client-focused mindset.
- Enthusiasm for working in a fast-paced, team-oriented environment.
What We Offer:
- A supportive company culture that prioritizes customer satisfaction and employee well-being.
- Opportunities for personal and professional growth within a collaborative environment.
- A role where you can make a meaningful impact by helping clients protect what matters most.
Benefits:
- Annual Base Salary + Commission + Bonus Opportunities
- Dental Insurance
- Vision Insurance
- Life Insurance
- Health Insurance
- Disability Insurance
- Mon-Fri Schedule
- Hands on Training
- Appreciation Lunches
- Team Building Events
- Family Focused
- Monthly/Quarterly/Annual Bonus Opportunities
- Birthday Celebrations
- 10 Paid Holidays
- Career Growth Opportunities
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