Exceptional Customer Service Representative

1 day ago

Paso Robles, California, United States Pacific Premier Bank Full time

At Pacific Premier Bank, we pride ourselves on delivering top-notch financial services to our clients. As a Sr Bank Teller, you will play a vital role in ensuring our customers receive exceptional service and support. With a focus on building long-lasting relationships and meeting the unique needs of each client, you will be the face of our brand and culture.



Job Summary:

We are seeking an experienced and motivated Sr Bank Teller to join our team. As a key representative of our bank, you will be responsible for delivering outstanding customer experiences, responding to client inquiries, and providing expert advice on banking products and services. If you are passionate about delivering exceptional service and have a strong knowledge of banking solutions, we encourage you to apply for this exciting opportunity.



Responsibilities:

The Sr Bank Teller will be responsible for:

  • Delivering Exceptional Customer Service: Ensuring a high level of delivery in line with the Bank's Client Service Standards, responding to client inquiries, and resolving errors in a timely and professional manner.
  • Banking Transactions: Processing deposits, withdrawals, check cashing, and other Bank Transactions within assigned limits, serving as the first line of defense from a risk management perspective.
  • Cash Management: Balancing and maintaining cash drawers in accordance with branch performance standards.
  • Customer Advocacy: Proactively responding to incoming calls, serving as a customer advocate, and researching and resolving errors and answering questions.
  • Regulatory Compliance: Developing and maintaining knowledge of and adhering to all regulatory, compliance, banking policies and procedures applicable to this position.
  • Account Maintenance: Performing account maintenance in accordance with established bank policies and procedures.
  • Reporting: Responsible for reviewing and verifying daily reports assigned by Branch Management (closing notes).
  • Account Opening: Opening consumer and business accounts in accordance with established bank policies and procedures.
  • Cross-Selling: Uncovering cross-sell opportunities internally and with partners through needs-based conversations.
  • Performance Metrics: Meeting assigned goals as assigned by branch management, creating basic leads lists for other internal partners, and performing other duties as assigned.


Qualifications:

To be successful in this role, you will need:

  • Cash Handling Experience: Prior cash handling experience is required.
  • Banking Experience: 6+ months of banking experience, including Bank Teller and Customer Service, is preferred.
  • Sales Experience: Sales experience is a plus.


Compensation and Benefits:

We offer a competitive salary, ranging from $16.51/hr to $24.76/hr, based on experience and performance. Additionally, you may be eligible for a business line incentive, ranging from 0%-20% of the base salary offered, in addition to medical and other benefits.



Equal Opportunity Employer:

Pacific Premier Bank is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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