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Executive Operations Manager

2 months ago

Beachwood, Ohio, United States Drury Hotels Company, LLC Full time

About Drury Hotels Company, LLC

Drury Hotels is a family-owned and operated business that values its team members and guests. With over 150 hotels in 26 states, we offer a unique work environment that prioritizes career growth, health and well-being, and work-life balance.

Job Summary

We are seeking an experienced Executive Operations Manager to join our Operations Leadership team. As a key member of our team, you will be responsible for providing expert leadership across all departments of the hotel, training and developing team members, and delivering on key business metrics.

Key Responsibilities

  • Provide exceptional guest service and lead by example in delivering quality assurance best practices.
  • Train, develop, and coach team members to achieve success in their roles and meet or exceed all measures.
  • Deliver on key business metrics of quality, service, profitability, and team.

Requirements

  • Passion to serve others and exceed our guests' expectations.
  • Bachelor's degree in hospitality, business, or related field preferred.
  • Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred.

What We Offer

  • Incentives - Eligible for semi-annual and quarterly bonuses based on hotel and company performance.
  • Career growth - Mentorship, cross-training, development plans, management training, and more.
  • Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program.
  • Retirement - Company-matched 401(k).
  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts, and free room nights.