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Customer Service Representative

2 months ago

Philadelphia, Pennsylvania, United States SI Busineess Solutions Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate at SI Business Solutions. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Provide timely and effective solutions to customer inquiries and concerns
  • Gather and input customer order information with accuracy and attention to detail
  • Develop and implement effective questioning techniques to determine customer needs and provide practical solutions
  • Remain professional, courteous, and empathetic in all customer interactions
  • Collaborate with the support and management teams to improve customer satisfaction and retention
  • Identify and escalate customer issues to upper management as needed
  • Perform other duties as assigned by management to support the team's goals and objectives

Requirements:

  • No prior experience is necessary, as we provide comprehensive training in all aspects of the position
  • High school diploma or equivalent is required
  • Previous experience in call centers, sales, customer service, retail, or the service industry is a plus
  • Excellent communication and interpersonal skills are essential for success in this role
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Flexibility to work untraditional hours and be available to meet customer needs

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development
  • Opportunities for professional growth and advancement within the company
  • A competitive compensation package and benefits
  • A chance to work with a talented and dedicated team that is passionate about delivering exceptional customer experiences