Aviation Security Operations Leader

2 weeks ago

Astoria, New York, United States ACTS-Aviation Security Inc Full time
Become a Key Player in Aviation Security Management

Salary Range: $72,000 - $77,000 annually

Position: Operations Manager, LGA

Exciting opportunity for operational leadership in the field of Aviation Security

ACTS-Aviation Security Inc. is a prominent entity within the aviation security sector, providing a wide array of security solutions and services such as catering inspections, aircraft security, and cargo screening. With operational hubs across numerous airports nationwide, ACTS delivers exceptional security services. As a subsidiary of ICTS Europe, we pride ourselves on our extensive experience, quality, and innovative approaches.

Role Overview:
The Operations Manager will report directly to the Regional Director of Operations and will hold full accountability for the operational performance of their unit. This role demands a leader who excels in responsibility and accountability, possesses a proven history of cultivating high-performing teams, and fosters a robust culture of security and safety. The ideal candidate will be driven by the challenge of achieving sustainable results and will be motivated by the opportunity to contribute to the long-term growth of the organization.

Key Responsibilities:
  • Establishes staffing schedules, manages labor hours accordingly, collaborates with HR to ensure full staffing, and oversees overtime management.
  • Implements continuous productivity enhancements within the station.
  • Maintains effective relationships with local unions and mitigates employee relations issues.
  • Executes the ACTS-Aviation Security safety program within the station.
  • Identifies and capitalizes on potential revenue opportunities within the existing customer base.
  • Oversees and continuously enhances security protocols.
  • Builds and sustains strong relationships with airline personnel, catering companies, airport staff, and union representatives, while expanding operations through effective sales and relationship management.
  • Collaborates with the Regional HR Manager to recruit, hire, and retain top-tier Security and Cargo Screening Agents.
  • Monitors training programs to ensure all personnel are current with their training requirements.
  • Coordinates annual training initiatives.
  • Reviews and analyzes daily performance reports to address budgetary gaps.
  • Administers disciplinary actions as necessary.
  • Ensures compliance with all provisions, regulations, and procedures outlined in the collective bargaining agreement.
  • Provides coaching, development, and performance evaluations for Security and Cargo Screening Agents.
  • Maintains all security-related documentation as required by airline customers, TSA, and other governmental bodies.
  • Acts as the primary contact for addressing compliance issues raised by customers or TSA, preparing incident reports to ensure effective resolution.
  • Ensures adherence to all governmental, customer, airline, and local requirements.
  • Reports daily, weekly, and monthly activities to relevant management members.
  • Conducts and ensures comprehensive training and orientation for employees.
  • Performs additional duties as assigned by senior management.
Salary Range:
  • $72,000 - $77,000
Education Requirements:
  • Bachelor's degree preferred or equivalent experience in a related field.
Experience Requirements:
  • 5-10 years of strong operational management experience, ideally in airport operations, including:

• A minimum of 5 years at the management level or equivalent experience;

• Background in cargo and warehouse operations;

• Experience managing within a unionized environment;

• Operational experience in building or expanding a business or service line. Preferred but not mandatory:

• Federal security experience, such as FAA or TSA;

• Experience in the airline or airport industry;

• Security experience, including law enforcement, military police, or corporate security.
  • Essential Skills:
  • Exceptional leadership and presentation abilities.
  • Proficient in PC applications, including Word, Excel, Outlook, and general internet navigation.
  • Strong business acumen.
Equal Opportunity Employer
ACTS-Aviation Security Inc. is an equal opportunity employer and values diversity in the workplace.

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