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Customer Engagement Specialist

2 months ago

Astoria, New York, United States SI Bulldogs Inc Full time
Job Overview

About SI Bulldogs Inc

At SI Bulldogs Inc, our mission is to educate and inform clients about our innovative services and products through a personalized sales approach.

About the Role

We are looking for an Entry Level Customer Engagement Specialist. This role will involve close collaboration with the Team Leader focused on client sales. Your efforts in educating potential clients about our initiatives to enhance service quality while reducing costs will be invaluable.

Key Responsibilities

  • Develop effective communication strategies for sales, product knowledge, and growth initiatives relevant to our operations.
  • Establish a strong reputation for our services through engaging presentations, accurate pricing, and exceptional customer support.
  • Build and nurture account relationships through direct interaction and advocacy to facilitate sales in a personalized environment.
  • Leverage CRM tools to identify and qualify new prospects.
  • Analyze and profile accounts to address objections and create quality opportunities.
  • Articulate the benefits of our services to both prospective and existing clients.
  • Collaborate with various internal teams to innovate processes and drive company growth.

Qualifications

  • A BA/BS degree or equivalent professional experience is required.
  • Exceptional verbal communication skills.
  • A strong ability to respond promptly and strategically to pressing issues.
  • A proven track record of achievements in previous roles or academic settings.