Customer Service Ambassador

5 days ago


Westlake, Ohio, United States Wigs for Kids Inc Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Wigs for Kids Inc. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to professionals in the beauty industry.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries and concerns in a timely and professional manner.
  • Intake Interviews: Conduct thorough intake interviews to gather essential information and provide personalized support.
  • Relationship Building: Develop and maintain strong relationships with customers through effective communication and problem-solving skills.
  • Documentation: Accurately document all customer interactions and updates in our customer management system.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience as a Customer Service Representative or in a similar role is preferred.
  • Industry Knowledge: Experience in the beauty industry is preferred but not necessary.
  • Technical Skills: Proficient in using computers and customer management software.
  • Communication Skills: Excellent verbal and written communication skills.
  • Organizational Skills: Highly organized with the ability to prioritize tasks and manage time effectively.


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