Patient Relations Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled Patient Relations Specialist to join our team at Bright Light Medical Imaging. As a key member of our staff, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.
Key Responsibilities
- Greet patients professionally and courteously, both in person and on the phone
- Answering, screening and directing incoming calls as necessary
- Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
- Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
- Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
- Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
- Assists with administrative support in collaborating with internal departmental teams
- Notify technologist of appointment arrivals, assist with patient flow
- Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
- Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
- Perform all other duties as assigned
Requirements
- High School Diploma or GED Certificate
- Relevant prior experience favored working in medical/office setting
- Prior data entry/word processing experience
- Medical terminology knowledge is a plus
Benefits
- Competitive pay and growth opportunities
- Paid on-site training
- 401(k) with company match, when eligible
- Multiple private health insurance options
- Paid time off plus designated holidays
- Annual uniform allowance
- Quarterly appreciation breakfast/Lunch
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