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Optical Operations Manager

1 month ago

Calhoun, Georgia, United States EssilorLuxottica Full time
Job Summary:

As an Optician at EssilorLuxottica, you will play a key role in delivering exceptional customer experiences and driving business growth through optical operations. You will act as an ambassador for our brand, educating customers on the latest optical products and services, and working closely with store management to identify opportunities for growth and expansion.

Key Responsibilities:
  • Provide exceptional customer service, ensuring customers receive the highest level of care and attention.
  • Develop and maintain strong product knowledge, accurately describing the features and benefits of various lenses and frames to customers.
  • Collaborate with store management to identify growth opportunities and develop strategies to drive business expansion.
  • Foster a culture of learning and development, ensuring all team members become experts in our optical products and services.
  • Engage with the local community to attract new customers and build relationships.
  • Anticipate and resolve customer issues, ensuring satisfaction and exceeding expectations.
  • Perform work accurately and thoroughly, utilizing technology to troubleshoot issues and maintain high standards.
  • Support daily retail operations, following all policies and procedures, and partnering with management as needed.
  • Take pride in store appearance, assisting with visual objectives, housekeeping standards, and floor and fixture changes.
  • Additional duties may be assigned as needed to support overall store operations.

Requirements:
  • Current State Optician License
  • High School Graduate or Equivalent
  • Knowledge of current optical theory and practices
  • 1+ years of retail sales experience
  • Availability to work a flexible schedule, including nights, weekends, and holidays
  • Strong communication skills, including relationship building
  • Ability to be on your feet most of the day or moving on the sales floor or stock room
  • Ability to maneuver merchandise and lift up to 40 lbs.

Preferred Qualifications:
  • Optical dispensing experience