Site Reliability Engineer in IT Operations

1 week ago


Miami, Florida, United States Vision-Box Full time
Job Overview

Join the Vision-Box Team...

Embark on an exciting journey with us and become a vital part of our forward-thinking future.

At Vision-Box, we empower our team members to be innovative, creative, and hands-on. We seek individuals with energy and drive to help us achieve our objectives, and in return, we offer opportunities for personal and professional growth. We value motivated individuals who can think critically, take responsibility, and strive to make a meaningful impact.

We have revolutionized the way travelers navigate airports and transport hubs globally, spearheading the next wave of innovation in biometric automation. Our focus is on developing cutting-edge, user-centric citizen touchpoints, tailored front-end applications, and collaborative orchestration software, all aimed at delivering exceptional customer experiences and high-quality services.

As a trusted partner to esteemed governments, airports, and airlines worldwide, we enhance citizen services and improve traveler experiences. Our solutions establish identity through high-performance enrollment, verification, and authentication, enabling multi-directional data transactions and generating actionable intelligence.

With over 5,000 identity enrollment solutions deployed across every continent, we facilitate access to robust identity systems and automated processes for millions of citizens and travelers annually.

Key Responsibilities of the Site Reliability Engineer:

  • Test, deploy, and configure new systems;
  • Define and contribute to routine system maintenance protocols;
  • Proactively identify faults both remotely and on-site, responding to escalated incidents and guiding break/fix activities;
  • Engage with customers on-site and maintain proactive communication with the global IT Operations community, providing insights on escalating issues and identifying service improvement opportunities;
  • Deliver on-site early life support and train peers and other support teams on the complete IT and software stack;
  • Analyze system performance proactively;
  • Support the development of Technical Support Specialists through supervision, coaching, and training sessions, fostering a culture of accountability;
  • Create, update, and maintain documentation and contribute to training materials;
  • Adhere to company policies, including Health and Safety, Vehicle use, and Expenses.

Desired Skills and Experience:

  • Strong understanding of network protocols (TCP/IP, HTTP, AMQP, NTP, SNMP);
  • Proficient in automation development (Powershell, Python, Bash);
  • Experience with CI/CD tools (Git, GitLab CI, Jenkins, Nexus);
  • Solid knowledge of IT security (TLS, Vulnerability assessments, OWASP top 10);
  • Familiarity with data stream platforms, message brokers, and queues;
  • Proficient in English;
  • Able to work effectively under pressure;
  • Experienced in problem-solving;
  • Willingness to travel.

Why Work with Us:

Founded in Portugal, with a dedicated headquarters in Lisbon, we boast over 21 years of specialized experience delivering cutting-edge technology to airports, airlines, and governments.

Recognized as leaders in innovation, we have received awards globally. We seek individuals who can make a significant impact.

As a full-stack technology company, we work with the latest technologies, integrating in-house product design and mechanical engineering with front-end UX/UI, big data, and virtualization. Our team comprises specialists with exceptional skills, dedicated to delivering intelligent and disruptive solutions.

Having experienced rapid growth over the past decade, we offer opportunities to travel to some of the most exciting locations worldwide. Our projects span across the globe, providing a truly international experience.



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