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Lead Service Engineer

2 months ago

Miami, Florida, United States ABB Full time
Senior Service Engineer

Advance your career at ABB, a global leader committed to transforming society and industry for a more efficient and sustainable future. We prioritize diversity and inclusion in all aspects of our operations, embracing individual differences to foster a collaborative environment.

Reporting Structure

This position reports to the Field Service Manager.

Key Responsibilities

  • Efficiently arrange travel logistics upon receiving assignments.
  • Utilize personal protective equipment while on-site.
  • Adhere to all ABB and client EHS policies and procedures.
  • Promptly report any EHS violations to the ABB representative at the project location.
  • Complete all mandatory training prior to commencing work.
  • Maintain a safe and compliant work environment.
  • Ensure all Statement of Work (SOW) milestones and deliverables are met within the specified timelines and contractual obligations.
  • Address any issues with Supplier's personnel performing services under this SOW in a timely manner to uphold service quality.
  • Continuously evaluate processes for enhancements in productivity and cost efficiency.
  • Prohibit any employee from being dispatched to or completing work related to U.S. Government job sites or end users.
  • Install, maintain, repair, and commission equipment utilized in power delivery, support outages, control systems, and power quality systems.
  • Document assigned tasks and compile reports upon job completion.
  • Develop strong working relationships with team members and follow guidance from Field Engineers, Lead Field Engineers, and Senior Management.
  • Foster excellent client relationships to establish a robust referral business.
  • Utilize job-related software effectively.
  • Act as the primary on-site representative for ABB with the end customer and other ABB field personnel.
  • Occasionally assume additional team leader responsibilities to coordinate internal field service activities.
  • Serve as the Project Manager for all assigned ABB product lines, assisting customers with technical understanding of operation, maintenance, and troubleshooting of various ABB products.
  • Evaluate the effectiveness of maintenance actions to identify training needs.
  • Assist customers in enhancing reliability and minimizing ownership costs.
  • Provide a single point of contact for customers, their teams, and all ABB stakeholders.
  • Support the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and service sales opportunities.
  • Assist customers with spare parts ordering, issue resolution, and provisioning.
  • Perform additional duties as assigned to meet business needs related to EHS, Quality, Integrity, etc.
  • Execute responsibilities in Power Delivery, Drive Systems, Control Systems, and more.
  • Willingness to travel approximately 60% of the time, primarily within the regional areas.
Qualifications
  • Bachelor's Degree from an accredited institution is preferred.
  • A minimum of 5+ years of experience in power systems design, startup, and commissioning is preferred.
  • Experience with various electrical controls and systems, including Mid-Voltage and Low-Voltage Switchgear, Power Panels, Generators, Transformers, and more.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and leadership abilities.
  • Proven skills in analytical thinking and quality improvement.
  • Demonstrated proficiency in troubleshooting, repair, and testing of assigned programs and hardware.
  • Able to deliver formal presentations to diverse audiences.
  • Experience working with all levels of maintenance, engineering, and management.
  • Project management or supervisory experience is advantageous.
  • Ability to lead and influence both customers and peers effectively.
  • Knowledgeable in the National Electrical Code (NEC), Safety Codes, and Quality Assurance standards.
  • Specialized training in Industrial Controls (PLC's, HMI's, etc.) is beneficial.
  • Electrical licensing is preferred (Journeyman, Master's License, or Qualifier for state). Willingness to obtain necessary licenses is required.
  • Candidates must possess valid work authorization for ABB in the U.S.
About ABB

ABB's Distribution Solutions Division delivers safe, smart, and sustainable technologies for electricity distribution to utility, industrial, and commercial clients. Our extensive portfolio includes distribution automation products, switchgear, modular substation packages, and related services, all enhanced by ABB AbilityTM digital solutions. We look forward to your application and encourage you to explore more about ABB on our website. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, promoting diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or veteran status.