HR Operations Specialist

2 days ago


Ann Arbor Michigan, United States Domino's Corporate Full time
Job Summary

Domino's Corporate is seeking a highly skilled HR Operations Specialist to join our team. As an HR Operations Specialist, you will be responsible for providing market support and case resolution, facilitating completion of HR projects, and driving continuous process improvement.

Key Responsibilities:
  • Market Support and Case Resolution (75%):
    • Run weekly/monthly audits to mitigate data gaps and identify trends, as necessary.
    • Resolve tickets created from the Team Member Service Center (TMSC) or through email requests; track and document work in Service Now ticketing system.
    • Investigate resolution to open inquiries using direct communication with necessary parties (e.g. HRBP, Payroll, Benefits, Compensation) or other internal or external resources to determine root causes.
    • Respond and resolve help desk inquiries. Track and report on overall quantity and type of help desk requests and resolutions. Identify and report findings of end-user needs/issues. Initiate efforts and procedures to maintain data integrity, troubleshoot and recommend solutions.
    • Maintain Team Member personnel files by electronically filing papers and documents accordingly.
    • Actively participate and make contributions in team meetings and one-on-one meetings.
  • Facilitate Completion of HR Projects (10%):
    • Support and facilitate Mid-Year and Year End Processes, including, but not limited to: PTO accruals and carryover, PTO EOY payouts, HRIS EOY data clean up.
    • Develop and deliver user training on HR processes and systems.
    • Provide support to projects within and outside of HR-Operations team.
    • Other projects as necessary.
  • Continuous Process Improvement (15%):
    • Maintain and revise existing internal processes and procedures to reduce steps and cost per transaction.
    • Train and educate other associates on revised processes and procedures.
    • Perform employee record data audits to maintain data integrity and identify root-causes of discrepancies.
    • Support implementation and test specifications for new HRIS functionality.
    • Partner with internal customers and other HR departments to improve responsiveness and accuracy.
    • Collaborate with TMSC regarding new processes or procedures.


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