Front Desk Representative

3 weeks ago

Orange, California, United States Embassy Suites by Hilton Full time

{"h1": "Front Desk Agent Job Description", "p": "At Embassy Suites by Hilton, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest experiences by assisting with check-in and check-out processes, responding to guest inquiries, and ensuring a high level of product knowledge of the hotel.

Key Responsibilities:

* Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
* Respond to guest inquiries and provide timely, friendly, and efficient service.
* Provide driving and/or walking directions to guests to local destinations.
* Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions.
* Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
* Provide or obtain accurate information.

What We Look For:

* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability

What It's Like to Work for Hilton:

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision \"to fill the earth with the light and warmth of hospitality\" unites us as a team to create remarkable hospitality experiences around the world every day.

Salary Range: $20 p/h to $23 p/h"}

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