Client Services Representative
2 days ago
We are seeking a highly skilled and customer-focused Client Services Representative to join our team at Clay Lacy Aviation. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:- Provide exceptional customer service to clients, responding to their inquiries, and resolving any issues in a timely and professional manner.
- Coordinate and manage client arrivals and departures, including catering, ground transportation, and other services as required.
- Develop and maintain strong relationships with clients, understanding their needs and preferences to provide personalized service.
- Work closely with internal teams to ensure seamless execution of client requests and services.
- Assist with administrative tasks, such as data entry, reporting, and communication with clients and internal teams.
- High school diploma or equivalent required; associate degree or higher preferred.
- 1+ year of customer-facing experience in aviation, hospitality, or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients, internal teams, and external partners.
- Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and professional manner.
- Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
- A competitive salary and benefits package, including health insurance, dental insurance, vision insurance, and 401(k) matching.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A comprehensive training program, including onboarding, ongoing training, and coaching to ensure your success in the role.
- A collaborative and inclusive team culture, with a focus on teamwork, open communication, and mutual respect.
We are an equal opportunity employer, committed to diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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