Customer Service Representative
1 week ago
We are seeking a highly skilled and compassionate Lead Customer Service Representative to join our team at Animal Clinic of Oxford. As a key member of our front office staff, you will be responsible for providing exceptional client service and communication, ensuring a positive experience for our clients and their pets.
Key Responsibilities:
- Provide exceptional client service and communication, responding to client inquiries and resolving issues in a timely and professional manner.
- Manage client relationships, building trust and rapport with clients and their pets.
- Coordinate appointments and surgeries, ensuring seamless communication with clients and staff.
- Process payments and handle financial transactions, maintaining accurate records and ensuring compliance with company policies.
- Train and mentor new staff members, promoting a culture of excellence and teamwork.
- Collaborate with veterinarians, technicians, and other staff members to ensure seamless patient care and client satisfaction.
Requirements:
- High school diploma or equivalent required.
- Prior experience in customer service or reception in a veterinary setting preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and staff.
- Computer knowledge and proficiency in software applications, including email and internet.
- Working knowledge of veterinary terminology and procedures.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities.
About Us:
At Animal Clinic of Oxford, we are committed to providing exceptional care and service to our clients and their pets. We value our team members and strive to create a positive and supportive work environment. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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