Director of Housekeeping Operations

5 days ago

Park City, Utah, United States Aimbridge Hospitality Full time
Job Summary

The Director of Housekeeping Operations is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards. This role leads the entire Housekeeping Department, including rooms, front and back of house, public areas, and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Key Responsibilities
  • Supervise and direct the work of at least 3 full-time associates or their equivalents.
  • Primary duties consist of administrative, executive, or professional tasks more than 50% of the time.
  • Job duties involve the use of discretion and independent judgment more than 50% of the time.
Qualifications
  • At least 7 years of progressive experience in a hotel or a related field.
  • Or a 2-year college degree and 5 or more years of related experience.
  • Or a 4-year college degree and at least 3 years of related experience.
Requirements
  • Supervisory experience is required.
  • Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
Responsibilities
  • Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
  • Establish and maintain a key control system for the department.
  • Operate radios efficiently and professionally in communicating with hotel staff.
  • Ensure the proper use of radio etiquette within the housekeeping department.
  • Monitor and direct all Housekeeping and Laundry leadership.
  • Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
  • Conduct all 90-day and annual associate performance appraisals according to Aimbridge Hospitality S.O.P's.
  • Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
  • Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
  • Prepare associate Schedule according to the business forecast, payroll budget guidelines, and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
  • Maintain standards regarding Purchase Orders, vouchering of invoices, and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
  • Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure implementation of all Aimbridge Hospitality's policies and house rules.
  • Train and review all 'House Safety' rules and procedures with Housekeeping staff.
  • Motivate, coach, counsel, and discipline all Housekeeping leaders according to Aimbridge Hospitality S.O.P's.
  • Lead and facilitate monthly all-associate team meetings and any other functions required by management.
  • Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards.
  • Maintain a professional working relationship and promote open lines of communication with other managers, associates, and all other departments.
  • Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
  • Focus the Housekeeping Department on its role in contributing to the guest service scores.
  • Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
  • Conduct weekly walkthrough with General Manager and Property Engineer.
  • Use the telephone and computer system for reporting and verifying room status.
  • Properly store, secure, and issue supplies as needed to meet business demands.
  • Complete all reports in a timely and efficient manner as required by management.
  • Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.
  • Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all V.I.P.'s, special guests, and requests.
  • Perform any other duties as requested by the General Manager.

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