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Orthodontic Patient Care Coordinator
2 months ago
We are seeking a highly skilled and compassionate Orthodontic Patient Care Coordinator to join our team at Sutton Dental & Braces, a Benevis company. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients and their families.
Key Responsibilities:- Provide quality customer service to patients and parents at check-in and check-out
- Verify patient insurance eligibility and service limits
- Deliver compassionate care to every patient
- Greet parents and patients when they enter or leave the office
- Check in for daily appointments
- Ensure parents who are waiting are kept informed of the progress of their appointment or child
- Maintain a clean and tidy waiting area and front desk area
- Verify patient insurance eligibility prior to appointment
- Ensure information is correct in the patient's file
- Ensure service limits are recorded and communicated with the Orthodontic Financial Coordinator prior to treating the patient
- Coordinate with Ortho Financial Coordinator and Doctors to provide the opportunity for same day care to patients
- Assist with meeting the Ortho financial targets by ensuring the schedules are full
- Schedule follow-up, next appointment for all patients
- Assist with routing referrals to appropriate doctor
- Ensure pre-authorization processes are completed for approvals
- Collect payments, post accordingly in practice management system
- Confirm appointments for upcoming days
- Answer incoming Ortho patient calls and assist with need or direct to another team member for help
- Ensure Ortho patients are compliant with appointments and send the appropriate communication leading up to or including termination
- Assist with maintaining spreadsheets or databases for tracking purposes, as needed or directed by OFC
- Ensure all patient records are updated at the end of the day
- Participate in local community affairs and events to include school screenings, presentations, events, and any opportunity to promote a positive image of our company
- Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
- Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team
- Assist with other office duties as needed
- At least one year of customer service experience (preferably in healthcare, retail, restaurant or hospitality industry)
- Willing to travel in territory assigned to team
- High focus on customer service and satisfaction
- Must love working with children
- Compassion and high level of service for our patients, parents and staff
- Integrity, always doing the right thing
- Dependable, reliable to be at work when scheduled
- Attention to detail
- Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
- Professional manner and appearance at all times
- Computer skills: Microsoft office and Internet Explorer
- Telephone skills: Proper telephone etiquette and information gathering skills
- Competitive compensation
- Quarterly bonuses based on Office performance
- Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more
