Customer Service Representative
4 weeks ago
About the Position:
We are seeking a highly skilled Customer Service Representative to join our team at Thornton & Grooms Inc. As a key member of our customer-facing team, you will be responsible for handling customer concerns, resolutions, and damages that come in via phone and email.
Key Responsibilities:
- Handles customer concerns, resolutions, and damages via phone and email
- Focuses on our Home Care Club and being an advocate for the program
- Reviews Home Care Club memberships, answers customer-related questions, and handles cancellations
- Welcome calls to new members and handles all member gifts
- Handles community service initiatives within the company
Requirements:
- 2+ Years of Experience in a customer service-related profession
- Strong verbal and written communication skills
- Computer literacy skills, including Microsoft products, especially Excel
- Ability to pass prescreening requirements: Clear 9-panel drug test and background check
What We Offer:
- Paid community service and wellness days
- Excellent medical, dental, vision, and life coverage (with HSA matching options)
- 1:1 match on retirement savings (up to 3.5%)
- Free Home Care Club and 50% discount on services provided
Interview Details:
Please arrive at 24565 Hallwood Ct, Farmington Hills. Parking is available in our two building lots. We have signs indicating additional parking along the tree line. If unsure, please ask a staff member for guidance.
Plan to be here for approximately 1.5 hours for an overview of the company, tour, and on-site interview with a hiring manager.
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