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Educational Client Success Manager
2 months ago
As a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will act as a strategic partner and trusted advisor to midmarket educational institutions, ensuring that their objectives are met through close collaboration and partnership.
Key Responsibilities
- Gather customer requirements and identify challenges to provide tailored recommendations that align with their organizational goals.
- Demonstrate Autodesk solutions and technologies to spark interest and drive product adoption, sharing critical insights with account team members to shape strategy.
- Collaborate with cross-functional teams to facilitate and coordinate activities that ensure successful technology integration.
- Build and maintain relationships with broader Autodesk teams to achieve account objectives.
- Conduct regular check-in calls, business reviews, webinars, and mentoring sessions with customers to promote successful product adoption and identify further expansion opportunities.
- Develop a trusted advisor relationship with your customers, advocating for their needs within the AEX team and the larger Autodesk ecosystem.
- Work collaboratively with Product teams, Autodesk Research, and other internal organizations.
- Prioritize tasks across multiple accounts and stakeholders, demonstrating the courage to ask clarifying questions.
- Contribute to quarterly business reviews with account teams and executive sponsors.
- Travel up to 30% on average.
Minimum Qualifications
- 8+ years of experience in customer success management, sales, or pre-sales activities with a proven track record of driving business impact.
- A collaborative and consultative work style, thriving in a dynamic work environment.
- Experience working with commercial customers and exposure to sales methodologies and processes.
- Familiarity with various levels of customer stakeholder groups.
- A solid understanding of the construction and SaaS industries.
- Experience within large and complex enterprise organizations.
- Ability to inspire, influence, and foster relationships with Autodesk Learning Partners and peers.
Preferred Qualifications
- Experience within a channel ecosystem.
- Previous experience utilizing consultative sales techniques.
- Detail-oriented and organized, capable of managing multiple activities effectively.
- Proven experience in driving software user adoption.
About Autodesk
Autodesk is dedicated to creating innovative solutions that empower individuals to transform their ideas into reality. Our culture fosters an environment where employees can thrive and contribute to building a better future for all. We are committed to diversity and inclusion, ensuring that every individual has the opportunity to succeed.
