Customer Service Representative

3 days ago


Mason, Ohio, United States Vaco Full time
Job Summary

We are seeking a highly skilled Customer Account Specialist/Manager to join our team at Vaco. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service, managing customer accounts, and ensuring timely and accurate product delivery.

Key Responsibilities
  • Customer Service: Provide external customer support, respond to customer inquiries, and resolve customer complaints in a timely and professional manner.
  • Account Management: Manage customer accounts, including pricing, customer details, and order information in ERP and SAP systems.
  • Order Fulfillment: Coordinate with shipping, transportation, and third-party suppliers to ensure timely deliveries and process returns, credits, and debits in SAP.
  • Communication: Communicate with Sales to ensure accurate pricing and input in the Price Offer Management system.
  • Qualifications: High School Diploma or GED with 3-5 years of experience in customer service, accounts payable, or order entry. Proficiency in Microsoft Word, Excel, and SAP, with experience handling multiple products and accounts.
Requirements
  • Strong communication, multitasking, and organizational skills.
  • Ability to work in a fast-paced environment and maintain confidentiality.
  • Experience in export transportation, international business, and industrial chemicals preferred.
  • Experience in logistics, order-to-cash processes, and interacting with sales and purchasing is a plus.


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