Front Desk Representative

1 week ago


Lenexa, Kansas, United States Midas Hospitality Full time
Job Summary

Midas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Springhill Suites hotel in Lenexa, KS. As a key member of our team, you will be responsible for delivering top-notch service, ensuring seamless guest interactions, and maintaining a positive and welcoming atmosphere.

Key Responsibilities
  • Provide warm and personalized greetings to arriving and departing guests, ensuring a smooth and efficient check-in and check-out process.
  • Respond to guest inquiries and resolve issues in a timely and professional manner, demonstrating a commitment to customer satisfaction.
  • Manage guest room assignments, key distribution, and other related tasks with accuracy and attention to detail.
  • Process guest payments, handle cash and credit transactions, and maintain a secure and organized cash handling system.
  • Collaborate with colleagues to ensure seamless communication and a positive team environment.
Requirements
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse guests and colleagues.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks with ease.
  • Basic math skills and accuracy in handling cash and credit transactions.
About Us

Midas Hospitality is a dynamic and people-first organization, committed to building a company where associates love to work, our financial partners love the results, and everyone loves the experience. We offer a range of benefits, including growth and development tools, robust PTO policies, medical/dental/vision coverage, 401k matching, and more.

Please visit our website for more information: https://www.midashospitality.com/



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