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Assistant Branch Manager

2 months ago

Troy, New York, United States Trustco Bank Full time
Job Overview

Position Title: Assistant Branch Manager

Reports to: Branch Administration

FLSA Status: Non-exempt

Salary Grade: NE17

Supervisory Responsibility: Yes

SUMMARY:

The Assistant Branch Manager plays a pivotal role in supporting the Branch Manager at the designated location by ensuring the smooth and effective operation of the branch. This position is essential in guaranteeing that all operational tasks are executed accurately by the team while fostering an atmosphere of trust, service, security, and satisfaction for both customers and staff. The responsibilities of the Assistant Branch Manager are dependent on the range of services provided at the branch. A solid understanding of residential mortgages, IRA services, and personal banking products is required.

KEY RESPONSIBILITIES:

  • Oversees branch operations in the absence of the Branch Manager.
  • Assists in supervising the head teller and teller personnel.
  • Promotes branch identity, drives sales, and encourages accountability for enhancing customer service and branch performance.
  • Delivers exceptional customer service through direct interactions with clients and prospects, adhering to company policies.
  • Addresses customer inquiries in person or via phone, assisting in the resolution of issues related to bank products or services.
  • Reviews and authorizes requests, including large check cashing, bank checks, and various reports and cash counts.
  • Strives to meet branch performance metrics concerning operational control, teller experience, compliance, and established policies.
  • Enhances knowledge of banking principles and sales techniques through ongoing training and education.

EDUCATION AND EXPERIENCE REQUIRED:

· High School Diploma or equivalent experience.

· Experience in a supervisory role.

· Background in customer service.

· Experience with cash handling.

· Strong verbal communication skills.

· Well-organized with the capability to manage multiple responsibilities.

· Ability to collaborate effectively in small teams.

PREFERRED QUALIFICATIONS:

· Bachelor's degree.

· Previous experience in banking.

WORK SCHEDULE:

This is a full-time role. Work hours are structured around the branch's operational hours:

Monday 9:00am – 5:00pm

Tuesday 9:00am – 3:00pm

Wednesday 9:00am – 5:00pm

Thursday 9:00am – 6:00pm

Friday 9:00am – 6:00pm

Saturday 9:00am – 1:00pm

Sunday Closed

Employees are expected to arrive 30 minutes before the branch opens and may work 15 to 30 minutes after closing.

TRAVEL REQUIREMENTS:

Occasional travel using a personal vehicle may be necessary. A valid driver's license is required.

LANGUAGE REQUIREMENTS:

Proficiency in speaking, reading, writing, and understanding the primary language(s) used in the workplace is essential; bilingual skills are advantageous. The ability to read, analyze, and interpret general business information, including company policies, is necessary. Candidates should be able to effectively present information and respond to inquiries from groups of managers and customers.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to lift 10 to 20 lbs.
  • Must be able to stand for extended periods.
  • Dexterity to handle cash and operate office equipment.
  • Effective communication skills, both in person and via telephone.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Generally, the environment consists of typical office and retail settings with standard ambient temperatures, lighting, and equipment.

ADDITIONAL DUTIES:

This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.