Customer Service Representative

5 days ago


Cincinnati, Ohio, United States Fifth Third Bank, N.A. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Fifth Third Bank, National Association. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle customer calls in a professional and courteous manner, providing accurate information and resolving issues in a timely and efficient manner.
  • Explain bank products and services to customers, educating them on the benefits and features of our offerings.
  • Upsell and cross-sell products to customers based on their needs and preferences.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Continuously learn and develop knowledge of bank products and services to provide expert-level support to customers.
Requirements
  • High school education or equivalent.
  • Excellent customer service skills and the ability to articulate and explain information clearly.
  • Previous customer service or call center experience preferred.
  • Excellent telephone communication skills and the ability to work in a fast-paced environment.
About Us

Fifth Third Bank, National Association is committed to providing a positive and inclusive work environment that values diversity and promotes equal employment opportunity. We are proud to be an engaged and inclusive culture that supports the growth and development of our employees.



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