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Lead Receptionist for Healthcare Services
2 months ago
Are you passionate about delivering exceptional patient experiences and ensuring seamless operations in a premier healthcare setting? We are seeking a dedicated individual to fill the role of Front Desk Lead at our Pembroke location, with occasional travel to other offices as required. The working hours are Monday through Friday from 8:00 AM to 4:00 PM.
About Us:
Ophthalmic Consultants of Boston (OCB) is a distinguished provider of eye care services, recognized for our commitment to excellence. We pride ourselves on fostering the growth of our team members, guiding them to become experts in ophthalmic services.
Key Responsibilities:
The Front Desk Lead will play a crucial role in maintaining OCB's core values, which include outstanding patient care, unity, ethics, integrity, fairness, operational excellence, and fiscal responsibility.
- Supervise front desk operations and staff, ensuring efficient patient check-in/check-out processes, registration, insurance updates, and appointment scheduling.
- Manage daily activities of front desk and concierge personnel, adapting workflows to meet patient volume and needs.
- Assist in training and mentoring front desk staff, serving as a liaison between staff and management.
- Address and communicate any operational challenges to staff promptly.
- Guide staff in determining patient copay amounts and insurance coverage, ensuring compliance with regulatory requirements.
- Facilitate comprehensive training for new front desk employees and provide ongoing development for existing staff.
- Lead initiatives to enhance staff productivity and service quality, resolving team and process-related issues.
- Foster a collaborative team environment, exemplifying honesty, trust, respect, and open communication.
Qualifications:
- 2-3 years of experience in a medical front office setting is preferred.
- 2-3 years of supervisory or training experience is preferred.
- A high school diploma or equivalent is required; an associate or bachelor's degree is preferred.
- Familiarity with insurance and billing software is essential.
- Understanding of insurance and billing practices is necessary.
- Experience with electronic medical records (Epic preferred) and computer software applications.
- Proven ability to prioritize and multitask in a fast-paced environment.
- Exceptional leadership and customer service skills are required.
Benefits:
OCB offers a comprehensive benefits package, including:
- Medical and dental insurance starting on the first day of employment.
- 401(k) plan with company matching.
- Company-paid life insurance and long-term disability.
- Discounts on eye care services.
- Generous paid time off and holidays.
To learn more about OCB, please visit our website.
