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Team Leader for Customer Service Operations

2 months ago

Boulder, Colorado, United States Whole Foods Market Full time

Role Overview:
As a Team Leader for Customer Service Operations, you will support the daily management of team activities, ensuring excellence in service delivery and operational efficiency.

Key Responsibilities:
- Assist in overseeing daily operations, including financial management, inventory control, and compliance with company standards.
- Inspire and develop team members, fostering a collaborative and high-performance environment.
- Maintain a positive company image by providing exceptional service to customers and team members alike.

Customer Engagement:
- Model outstanding customer service and address inquiries and concerns promptly.
- Monitor customer flow and direct team members to meet customer needs effectively.

Team Development:
- Select, train, and mentor team members to promote growth and reduce turnover.
- Conduct performance evaluations and provide constructive feedback to enhance team performance.

Skills Required:
- High energy and enthusiasm for the company’s products and values.
- Strong leadership, decision-making, and interpersonal skills.
- Proficiency in financial assessment and inventory management.

Physical Requirements:
- Ability to lift up to 50 pounds and work in various conditions, including wet and cold environments.
- Flexibility to work varied shifts, including nights and weekends.

Note:
This summary provides an overview of essential responsibilities and is not exhaustive. Duties may vary based on business needs.