Store Protection Specialist

4 days ago


Morgan Hill, California, United States Ross Stores, Inc. Full time
Job Summary

This role is responsible for providing a visible presence at store entrances and exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong commitment to customer service.

Key Responsibilities
  • Maintaining a Safe and Secure Environment:
    • Understand the importance of safety and practice safe behaviors in all interactions.
    • Provide a visible presence at store entrances and exits, monitoring for potential safety issues.
    • Remove clutter and ensure safe, clear egress to emergency exits.
  • Developing Great Teams and Partnerships:
    • Provide excellent customer service by greeting customers, making eye contact, and answering questions in a friendly and courteous manner.
    • Treat all customers and associates with respect and professionalism.
    • Develop and maintain strong relationships with internal and external partners.
  • Mitigating Theft and Fraud:
    • Monitor store entrances and exits for potential theft and fraud.
    • Identify and report suspicious behavior to store leadership.
    • Adhere to company policies and procedures for external theft response.
  • Minimizing Operational Shortage:
    • Identify and implement effective processes to minimize operational shortage.
    • Train and educate associates on shortage reduction initiatives.
Requirements
  • Education: High school education or equivalent required, associate's degree preferred.
  • Experience: One year retail supervisor experience or similar training preferred.
  • Skills: Excellent communication skills, ability to work effectively in a fast-paced environment, strong commitment to customer service.
Working Conditions
  • Consistent timeliness and regular attendance.
  • Ability to spend up to 100% of working time standing, walking, and moving around the store.
  • Must be able to raise or lower objects more than 25 pounds from one level to another.


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