Store Protection Specialist
4 days ago
This role is responsible for providing a visible presence at store entrances and exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong commitment to customer service.
Key Responsibilities- Maintaining a Safe and Secure Environment:
- Understand the importance of safety and practice safe behaviors in all interactions.
- Provide a visible presence at store entrances and exits, monitoring for potential safety issues.
- Remove clutter and ensure safe, clear egress to emergency exits.
- Developing Great Teams and Partnerships:
- Provide excellent customer service by greeting customers, making eye contact, and answering questions in a friendly and courteous manner.
- Treat all customers and associates with respect and professionalism.
- Develop and maintain strong relationships with internal and external partners.
- Mitigating Theft and Fraud:
- Monitor store entrances and exits for potential theft and fraud.
- Identify and report suspicious behavior to store leadership.
- Adhere to company policies and procedures for external theft response.
- Minimizing Operational Shortage:
- Identify and implement effective processes to minimize operational shortage.
- Train and educate associates on shortage reduction initiatives.
- Education: High school education or equivalent required, associate's degree preferred.
- Experience: One year retail supervisor experience or similar training preferred.
- Skills: Excellent communication skills, ability to work effectively in a fast-paced environment, strong commitment to customer service.
- Consistent timeliness and regular attendance.
- Ability to spend up to 100% of working time standing, walking, and moving around the store.
- Must be able to raise or lower objects more than 25 pounds from one level to another.
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