Program Management Lead

2 weeks ago

Chesterfield, Missouri, United States EVERSANA Company Full time
Job Title: Program Management Lead

At EVERSANA Company, we are seeking a highly skilled Program Management Lead to join our team. As a subject matter expert, you will conduct on-the-job training and assist the team with escalations. You will work closely with the supervisory team to ensure that program goals and key performance indicators are met.

Key Responsibilities:
  • Act as a SME providing leadership support according to business rules of assigned program
  • Provide on-the-job training to new and existing team members in partnership
  • Resolve escalated customer issues
  • Assist with agent task assignment in Supervisor's absence
  • Other tasks and projects as assigned
Requirements:
  • High School Diploma or GED and 6 years of experience or Associates Degree and 4 years of experience
  • Experience above to include 2 years of call center/operations experience in a pharma or payer setting
  • Experience to include 2 years of EVERSANA Company experience
  • Excellent oral, written, and interpersonal communication skills, with ability to interact with a diverse group
  • Strong presentation and training skills
  • Strong organizational skills with ability to handle multiple tasks and solve complex problems
  • Highly customer focused
  • Ability to obtain a pharmacy technician registration
  • Knowledge of healthcare and/or pharmaceutical industry
  • Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint
Preferred Qualifications:
  • Medical billing and coding experience
Working Environment:

This is a largely sedentary role. While performing the essential functions of this job the employee is regularly required to stand and/or sit for long period of time (up to 90%). Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grasp; occasionally required to lift and/or move up to 25 pounds. The employee is intermittently required to stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.

This job operates in a professional office environment. This role routinely uses standard office equipment.

The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.

EVERSANA Company is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.

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