International Operations Coordinator

2 weeks ago


Grapevine, Texas, United States Team Worldwide Full time
Job Title: International Operations Specialist

At Team Worldwide, we are seeking a highly skilled International Operations Specialist to join our team. This role is responsible for meeting or exceeding client expectations by responding quickly and proactively to challenges and facilitating a quick and positive solution to their international airfreight and ocean freight needs.

Key Responsibilities:
  • Prioritize, schedule, and route shipments for air import/export.
  • Maintain accurate status updates for import/export shipments.
  • Ensure regulatory and country-level compliance.
  • Respond to inquiries from overseas agents/offices in a timely fashion.
  • Interact with customers and their key personnel as needed.
  • Maintain and grow relationships on Team's behalf with both existing and new customers and carriers.
  • Handle and quickly resolve any issues with customers, Team branches, and agents.
  • Communicate daily with customers to keep them informed of changes pertaining to their shipments, should an update apply or be required.
Requirements:
  • Minimum 4+ years of experience in international air ocean freight forwarding operations.
  • Excellent communication skills.
  • Excellent customer service skills with a strong sense of urgency.
  • Creative problem-solving skills.
  • Working knowledge of ocean and air freight movement, including pricing, documentation, and shipment management.
  • Working knowledge of applicable state, federal, and international laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, Customs, environmental, import/export, maritime).
Physical Requirements:
  • Sitting at a computer for prolonged periods of time.
  • Occasional lifting up to 25 pounds.

This job description is not designed to be a comprehensive listing of activities, duties, or responsibilities that are required. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.



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