International Operations Specialist

2 weeks ago


Grapevine, Texas, United States Team Worldwide Full time
Job Description

Job Overview

The International Operations Specialist plays a critical role in meeting the expectations of our clients by responding quickly and proactively to challenges and facilitating a quick and positive solution to their international airfreight and ocean freight needs.

Key Responsibilities

  • Prioritize, schedule, and route shipments for air import/export.
  • Maintain accurate status updates for import/export shipments.
  • Ensure regulatory and country-level compliance.
  • Respond to inquiries from overseas agents/offices in a timely fashion.
  • Interact with customers and their key personnel as needed.
  • Maintain and grow relationships on Team's behalf with both existing and new customers and carriers.
  • Handle and quickly resolve any issues with customers, Team branches, and agents.
  • Communicate daily with customers to keep them informed of changes pertaining to their shipments, should an update apply or be required.

Reporting Structure

This position reports to the Operations Manager.

Qualifications and Requirements

  • Minimum 4+ years of experience in international air ocean freight forwarding operations.
  • Excellent communication skills.
  • Excellent customer service skills with a strong sense of urgency.
  • Creative problem-solving skills.
  • Working knowledge of ocean and air freight movement, including pricing, documentation, and shipment management.
  • Working knowledge of applicable state, federal, and international laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, Customs, environmental, import/export, maritime).

Physical Requirements

  • Sitting at a computer for prolonged periods of time.
  • Occasional lifting up to 25 pounds.

Additional Information

This job description is not designed to be a comprehensive listing of activities, duties, or responsibilities that are required. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.



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