Pool Operations Director

3 days ago


Madison, Wisconsin, United States Goldfish Swim School Full time

We're a rapidly growing, award-winning franchise that's not your typical company.

We help children reach their goals by providing a unique learning experience in our 90-degree pool environment. Our employees are passionate about changing lives, and we reward hard work with shout awards, gift cards, and fun social events. We offer paid training and flexible shifts that cater to students or individuals seeking extra hours without late nights.

As Pool Operations Director, you'll oversee the quality and success of Goldfish Swim School daily operations, including staffing, pool management, cash handling, customer service, retail, vending, private party operations, and employee activities. You'll ensure the school runs smoothly according to GSS standard operating procedures.

You'll manage staff to achieve high productivity, excellent performance, and positive employee satisfaction. You'll interact with Deck Supervisors and Lead Teachers on scheduling, student progress, customer service, and employee performance and training. Additionally, you'll provide sales and marketing training to qualified staff, train and oversee private party staff, and maintain expertise in Sales Force software for bookings, scheduling, reporting, and administration.

Gaining knowledge and experience in GSS pool operations is crucial for maintaining a safe and sanitary swim environment. You'll direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures. Your certifications will be up-to-date professionally, and you'll stay informed on aquatics and management best practices. You'll schedule staff, manage payroll, and possess a bachelor's degree in business administration, communications, or an equivalent field. Preferred experience includes youth sports instruction/coaching, camp counseling, or aquatics instruction/supervision, along with three to five years of management experience.

A competitive estimated salary for this role is $65,000-$85,000 per year, depending on location and experience. As a valued member of our team, you'll contribute to creating a splash in the lives of children in your community by embracing our core values and making them a part of our everyday lives.



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