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Room Care Specialist
2 months ago
About Four Seasons:
At Four Seasons, our strength lies in our people.
We are a diverse group of individuals committed to personal growth, striving for excellence, and treating each other with respect and kindness.
Our global team is dedicated to crafting extraordinary experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service.
We believe that the best way to empower our team to deliver exceptional guest experiences is through a world-class employee experience and a supportive company culture.
At Four Seasons, we value familiarity, warmly welcome newcomers, and treat everyone we encounter as we wish to be treated ourselves.
Whether you work with us, stay with us, or discover with us, our mission is to create lasting impressions.
We believe that life is enriched when we connect genuinely with those around us.
About the Location:
Craft your own story in Music City. Experience the authentic Nashville, where we connect you to the creative essence of the city's artisans. Four Seasons stands as the vibrant social hub of downtown Nashville's SoBro neighborhood, just moments away from music, sports, and entertainment.
Immerse yourself in the lively atmosphere of our exquisite restaurants and event spaces, and enjoy the tranquility of our Spa and rooftop pool, which offer stunning views of the Cumberland River and Riverfront Park.
With unparalleled Four Seasons service and warm Southern hospitality, we promise an authentic experience of Music City.We are elevating the Nashville experience, and we invite you to be part of our journey, blending the warmth of Southern hospitality with the intuitive service of Four Seasons, as our team transforms the landscape of Nashville.
The Opportunity:
We are looking for a Room Care Specialist, an exciting opportunity to join the Four Seasons Hotel and Private Residences Nashville. The Room Care Specialist plays a vital role in the Housekeeping Team, ensuring the cleanliness and maintenance of public guest and employee areas while supporting the housekeeping team with restocking and fulfilling requests.
A keen eye for detail, a strong sense of quality and integrity, and a passion for outstanding service will contribute to the success of the ideal candidate.
Key Responsibilities Include:
- Stocking linen rooms and storage areas with fresh linens
- Picking up and delivering guest request items
- Assisting Guest Room Attendants as needed; maintaining cleanliness in guest corridors, elevator landings, stairwells, and linen storage rooms at all times
- Engaging with guests to ensure they feel welcomed, comfortable, and well cared for by managing all interactions with the highest level of hospitality and accommodating special requests
- Providing genuine hospitality and recognition in the work area
- Promoting hotel services and products
- Safely handling all relevant equipment and machinery, promptly reporting defects and accidents to management
- Keeping linen rooms tidy, properly stocked, and secured when not in use.
- Ensuring all working equipment is clean, organized, and in good condition
- Reporting any damages, repairs, or maintenance needs
- Alerting management to any suspicious activity or health and safety hazards
- Performing additional cleaning duties as assigned by management
- Collaborating harmoniously and professionally with co-workers and hotel staff.
Preferred Qualifications and Skills:
- High School education or equivalent experience
- Previous experience in a luxury hotel in Housekeeping or a related field
- Strong attention to detail
- Knowledge of cleaning equipment operation
- Proficiency in English
- Flexibility with scheduling, including availability for weekdays, weekends, holidays, and evening/overnight shifts.
About Four Seasons Hotel & Private Residences Nashville:
A striking new addition to the Nashville skyline, Four Seasons celebrates the city's creative spirit. With 40 stories, 235 keys (including 42 suites) and 143 residence units, the property is situated in the upscale SoBro neighborhood, featuring floor-to-ceiling windows that provide breathtaking downtown views.
The hotel boasts 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.
Service Culture:
Operating over 120 hotels and resorts and 45 residential properties in major cities and resort destinations across 47 countries, Four Seasons consistently ranks among the world's finest hotels and most prestigious brands in reader polls, traveler reviews, and industry awards. Our greatest asset is our people, and the key to our success lies in ensuring that each team member experiences dignity, pride, and satisfaction in their work.
What to Expect:
- A dynamic employee culture that encourages authenticity
- Inclusive and diverse employee engagement events throughout the year
- Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) along with Vacation & Holiday Pay
- Sick Pay, Disability Coverage, and Life Insurance
- Exclusive discounts and travel programs with Four Seasons Hotels and Resorts
- Complimentary uniforms and uniform care
- Complimentary employee meals
- Comprehensive learning and development programs to help you excel in your role.
And much more
Visa Requirements:
Authorization to work in the United States is required for this role.
FOUR SEASONS HOTELS & RESORTS:
Four Seasons is dedicated to enhancing the travel experience through continuous innovation and the highest standards of hospitality.
The deeply ingrained Four Seasons culture is embodied by its employees - individuals who share a common goal and are inspired to provide exceptional service.
At Four Seasons, we believe in recognizing familiar faces, welcoming newcomers, and treating everyone we meet with the respect we wish to receive.
Our mission is to create lasting impressions that enrich lives.
We believe that life is more fulfilling when we genuinely connect with the people and the world around us.
