Customer Service Specialist

1 week ago


Miami, Florida, United States Assurant Full time

Unlock a Career in Customer Service

We are seeking highly skilled and dedicated professionals to join our team as Customer Service Specialists. As a key member of our organization, you will be the voice of Assurant and play a crucial role in delivering exceptional customer experiences.

About the Role

  • Provide superior service to customers who have purchased extended warranty contracts for wireless cell phone handsets.
  • Listen to customers' concerns, show empathy, and resolve their issues in a timely manner.
  • Take the initiative to understand customers' current challenges, solve them, and proactively help them avoid future challenges.

What We Offer

  • A competitive salary range of $14.36 - $22.25 per hour.
  • A comprehensive training program that enables you to learn the business, systems, policies, and effective engagement and resolution techniques.
  • The opportunity to work with a global company that values innovation, diversity, and inclusivity.
  • A dynamic and fast-paced work environment that offers opportunities for growth and development.
  • A chance to make a meaningful impact on customers' lives and contribute to the success of Assurant.

Requirements

  • Strong attention to detail and excellent verbal, written, and listening skills.
  • Able to think outside the box, adapt well to change, and multi-task using technology.
  • Relentless drive to own customers' problems and resolve them.
  • Minimum high school diploma or GED required.

About Assurant

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. Our mission is to help people thrive in a connected world by partnering with top brands to develop innovative solutions and deliver an enhanced customer experience.



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