Customer Service Specialist
1 week ago
Unlock a Career in Customer Service
We are seeking highly skilled and dedicated professionals to join our team as Customer Service Specialists. As a key member of our organization, you will be the voice of Assurant and play a crucial role in delivering exceptional customer experiences.
About the Role
- Provide superior service to customers who have purchased extended warranty contracts for wireless cell phone handsets.
- Listen to customers' concerns, show empathy, and resolve their issues in a timely manner.
- Take the initiative to understand customers' current challenges, solve them, and proactively help them avoid future challenges.
What We Offer
- A competitive salary range of $14.36 - $22.25 per hour.
- A comprehensive training program that enables you to learn the business, systems, policies, and effective engagement and resolution techniques.
- The opportunity to work with a global company that values innovation, diversity, and inclusivity.
- A dynamic and fast-paced work environment that offers opportunities for growth and development.
- A chance to make a meaningful impact on customers' lives and contribute to the success of Assurant.
Requirements
- Strong attention to detail and excellent verbal, written, and listening skills.
- Able to think outside the box, adapt well to change, and multi-task using technology.
- Relentless drive to own customers' problems and resolve them.
- Minimum high school diploma or GED required.
About Assurant
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. Our mission is to help people thrive in a connected world by partnering with top brands to develop innovative solutions and deliver an enhanced customer experience.
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