Digital Operations Specialist
4 weeks ago
Amerock Corporation is seeking a highly skilled Digital Operations Analyst to join our team. As a key member of our Digital Operations team, you will be responsible for the ongoing optimization and maintenance of our Digital channel operations, including EDI program management and ownership.
Key Responsibilities:
Partner with internal and external customers to lead, execute, and troubleshoot new and existing EDI integrations
Manage EDI onboarding process to ensure proper functionality, mapping, retail compliance, and additional customer requirements are met
Serve as internal Subject Matter Expert and external liaison with 3rd-party customer hosted EDI / Digital Commerce platforms, e.g., CommerceHub, SPS Commerce, including catalog maintenance, pricing discrepancies, and chargeback resolution
Drive UAT process for new customer onboarding or platform changes
Respond daily to failures in middleware / VAN with appropriate resolution and resubmission of data
Manage manual 846 / inventory uploads for non-EDI customers
Act as primary back-up and secondary support for SAP user maintenance and IDoc error resolution
Monitor key digital customer portals daily (e.g. Amazon Vendor Central, Lowe's Vendor Gateway, Home Depot Supplier Hub) and perform root cause analysis and solution for issues as they arise
Create effective checks and balances with major trade partners to mitigate late ASN transmission, inaccurate shipping data, and timely portal freight routing
Collaborate cross-functionally with Customer Care, DC Operations, Supply Chain, Finance, and Channel to resolve customer issues via long-term process improvements
Serve as critical support role in Power BI implementation
Provide ad hoc reporting and analysis as business needs warrant
Requirements:
5+ years' experience in an analytical role with a strong emphasis on Digital Commerce
Advanced Microsoft Excel and familiarity with Power BI and SQL
SAP ECC experience strongly preferred
Excellent written, verbal, and visual presentation skills with ability to distill themes to executive leadership
Strong problem-solving skills with a focus on cross-functional process improvement
BS / BA in IT, Finance, Business, Operations, or equivalent work experience
Benefits:
Amerock Corporation offers a competitive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. We also offer additional meaningful and inclusive enhancements, such as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.
Pay Range:
$6, $9,716.30
This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
Amerock Corporation is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR A), which prohibits discrimination against qualified individuals on the basis of disability.
Amerock Corporation is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
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