Client Services Coordinator

1 day ago


Ellensburg, Washington, United States HopeSource Full time
Job Summary

We are seeking a Client Services Coordinator to join our team at HopeSource. As a Client Services Coordinator, you will be responsible for providing exceptional customer service and support to individuals and families in crisis.

About the Role

The ideal candidate will have experience in providing direct client services, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be responsible for diverting customers to existing internal network resources, enrolling them in appropriate programs, and referring them to external providers as needed.

Key Responsibilities
  • Provide direct advocacy with landlords, family, and friends to mediate or resolve issues that would prevent a housing option.
  • Conduct initial eligibility screenings for internal programs and communicate/coordinated with appropriate HopeSource staff to hand off referred clients.
  • Perform initial assessments that include health and safety risks to determine the viability of various diversion strategies, prioritizing households in compliance program requirements.
  • Provide comprehensive referrals for all service areas, ensuring up-to-date knowledge of resources.
  • Schedule follow-ups for queue and continued problem-solving.
  • Maintain and populate master lists weekly to coordinate with outreach teams.
  • Attend all program staffing meetings.
  • Provide emergency services as needed and document in Apricot.

Requirements
  • Bachelor's degree in a field directly related to families, case management, or to the delivery of client services or equivalent experience.
  • Proven ability to network with other organizations and service groups.
  • Excellent Customer Service and Communication Skills.
  • Exhibits proficiency in effective time management and meeting deadlines.
  • Comfortable with a wide variety of computer hardware and software.
  • Skilled in prioritization techniques.
  • Flexible and comfortable with frequent interruptions and change.
  • Demonstrates exceptional active listening skills.
  • Demonstrates a collaborative and solution-finding attitude.

Estimated Salary
$45,000 - $60,000 per year, depending on experience.

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