Customer Care Specialist

6 days ago

Ellensburg, United States HopeSource Full time
The customer care team's purpose is to leverage resources and resiliency of customers and work to find the most appropriate care solution for the individual. Strategies include diverting customers to existing internal network resources to enrollment in appropriate programs at HopeSource, or to refer to the network of providers in HopeSource service areas. Techniques include problem solving, risk assessment, planning, and support for timely resolution.
  • Answer centralized phone system and transfer calls to internal partners
  • Assist customers, via phone, walk-in, or customer portal, and direct to appropriate resources, recording transactions in the Customer Care portal
  • Check and maintain customer care portal ensuring that all entries are contacted within 24 hrs, ensuring adequate contact notes are recorded and follow-ups are scheduled in a timely manner
  • Utilize compassionate yet practical problem-solving conversations to identify the customer's strengths and resources to effectively tailor services for each individual's needs
  • Conduct Risk Assessments and make internal referrals
  • Work with homeless households to identify strategies for doubling up, re-establishing lease terms with a recent landlord, or find other permanent housing options
  • Provide direct advocacy with landlords, family, and friends to mediate or resolve issues that would prevent a housing option
  • Conduct initial eligibility screenings for internal programs. Communicate/Coordinate with appropriate HopeSource staff to hand off referred client
  • Perform initial assessments that include health and safety risks that determine the viability of various diversion strategies, prioritizing households in compliance program requirements
  • Provide comprehensive referrals for all service areas, ensuring up to date knowledge of resources
  • Schedule follow-ups for queue and continued problem solving
  • Maintain and populate master list weekly to coordinate with outreach teams
  • Attend all program staffing meetings
  • Provide emergency services as needed and document in Apricot
  • Maintain client resources in local office ie. client room/lobby upkeep, client handbook stock, resource list maintenance, brochure stock
  • Complete Good Received Notices for items received at the front desk
  • Complete Cash Receipts and associated processes for donations received at local site
  • May be required to travel between offices on occasion to provide services
  • Some locations may require creating an outreach calendar.

Minimum Requirements

Required skills:
  • Experience in providing direct client services with individuals and/or families in crisis.
  • Excellent Customer Service and Communication Skills
  • Exhibits proficiency in effective time management and meeting deadlines
  • Comfortable with a wide variety of computer hardware and software
  • Skilled in prioritization techniques
  • Flexible and comfortable with frequent interruptions and change
  • Demonstrates exceptional active listening skills
  • Demonstrates a collaborative and solution finding attitude
  • Exhibits extreme ownership over project outcomes

Preferred:
  • Bachelor's degree in a field directly related to families, case management or to the delivery of client services or equivalent experience
  • Proven ability to network with other organizations and service groups.

Monday - Friday 8am - 5pm
40 Hour Work Week

  • Customer Care Specialist

    1 week ago

    Ellensburg, United States HopeSource Full time

    The customer care team's purpose is to leverage resources and resiliency of customers and work to find the most appropriate care solution for the individual. Strategies include diverting customers to existing internal network resources to enrollment in appropriate programs at HopeSource, or to refer to the network of providers in HopeSource service areas....

  • Nurse Practitioner

    2 weeks ago

    Ellensburg, Washington, United States Supplemental Health Care Full time

    Job OverviewWe are seeking a skilled and compassionate Nurse Practitioner to join our team as a School Health Care Specialist. This is an exciting opportunity to work in a dynamic school setting, providing high-quality health care to students and supporting the overall well-being of the school community.About the RoleThe ideal candidate will possess...

  • Customer Experience Specialist

    5 days ago

    Ellensburg, United States DISH Full time

    About DISHDISH, a leading provider of satellite television and broadband services, has been at the forefront of innovation for over 40 years. Our mission is to simplify lives and enhance customer experiences through cutting-edge technology and exceptional service.We are committed to delivering outstanding results, driven by our passion for excellence and...

  • Customer Service Specialist

    2 weeks ago

    Ellensburg, United States Rosauers Supermarkets Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment?We're seeking an experienced and friendly Deli Associate to join our team at Rosauers Supermarkets. As a Customer Service Specialist, you'll be responsible for creating memorable shopping experiences for our customers.About the Role:Welcome...

  • Education Specialist for Ellensburg Schools

    2 weeks ago

    Ellensburg, Washington, United States Supplemental Health Care Full time

    Job SummaryWe are seeking an experienced Education Specialist to join our team at Supplemental Health Care. This is a fantastic opportunity to work with schools in Ellensburg, Washington, and provide high-quality healthcare services to students.About the RoleThis position involves providing healthcare services to students in a school setting. The ideal...

  • Customer Service Ambassador

    3 weeks ago

    Ellensburg, Washington, United States Pilot Company Full time

    Job OverviewPilot Company is a dynamic and inclusive work environment where team members have the opportunity to build an atmosphere of collaboration and meet diverse guests. As a Customer Service Ambassador - Bakery Specialist, you will be responsible for preparing and selling store-baked products while maintaining exceptional guest service skills.Salary &...

  • Ambulatory Care Nurse Specialist

    3 weeks ago

    Ellensburg, United States Community Health of Central Washington Full time

    Job Title: Ambulatory Care Nurse SpecialistLocation: Central WashingtonSalary: $40,000 - $50,000 per year (plus a $5,000 sign-on bonus and an additional $5,000 at 12 months)About the Role:We are seeking a skilled Registered Nurse to join our team at Community Health of Central Washington. As an Ambulatory Care Nurse Specialist, you will work in an outpatient...

  • Medical Care Specialist

    3 weeks ago

    Ellensburg, United States Source Medical Staffing Full time

    Job Overview">Source Medical Staffing is seeking a qualified medical care specialist to work in the coronary care unit. This role offers a unique opportunity to make a difference in patients' lives while working with a compassionate team.About the RoleThis 13-week contract requires a professional nurse with at least 2 years of experience in coronary care....

  • School Nurse

    3 weeks ago

    Ellensburg, United States Supplemental Health Care Full time

    OverviewWe are seeking a highly skilled School Nurse to join our team at Supplemental Health Care. As a leading provider of healthcare staffing solutions, we have a unique commitment to delivering world-class service in schools and other settings.

  • Critical Care Nurse Specialist

    3 weeks ago

    Ellensburg, Washington, United States ADEX Healthcare Staffing LLC Full time

    ADEX Healthcare Staffing LLC is a leading provider of travel nursing solutions. In this critical care nurse specialist role, you will be working in the Intensive Care Unit (ICU) in Ellensburg, Washington.Job OverviewThis 13-week assignment offers the opportunity to work as a travel nurse RN ICU in a dynamic and challenging environment. As a critical care...

  • Home Care Support Specialist

    2 weeks ago

    Ellensburg, Washington, United States Senior Full time

    At Senior Life Resources, we are dedicated to providing exceptional home care services that enable seniors and individuals with disabilities to live independently in their own homes. We are seeking a compassionate and reliable Home Care Support Specialist to join our professional team.About the JobThe primary role of this position is to provide personalized...

  • Digital TV Installation Specialist

    5 days ago

    Ellensburg, Washington, United States DISH Full time

    About DISHDISH is a leading provider of connectivity and entertainment services. With over 40 years of experience, we have reimagined the future of connectivity, delivering innovative solutions to millions of customers.Job OverviewWe are seeking a skilled Digital TV Installation Specialist to join our team. As a Field Technician, you will play a critical...

  • Financial Services Specialist

    2 days ago

    Ellensburg, Washington, United States Central Washington University Full time

    Job OverviewCentral Washington University is a leading institution of higher education, seeking highly motivated and customer-focused individuals to join its Student Financial Services team. As a Customer Service Specialist 2, you will play a critical role in enhancing the vision for the university by providing exceptional support to students and their...

  • Maternal Health Access Specialist

    2 weeks ago

    Ellensburg, Washington, United States Ob Hospitalist Group Full time

    We are seeking an experienced Obstetrician and Gynecologist to join our team as a Maternal Health Access Specialist. This full-time position offers a unique opportunity to make a difference in the lives of patients while enjoying a fantastic work-life balance.The ideal candidate will have experience in providing high-quality patient care, with a focus on...

  • Home Connectivity Specialist

    2 weeks ago

    Ellensburg, Washington, United States DISH Full time

    Unlock New Career OpportunitiesDISH, a pioneering connectivity company, has been shaping the future of home services for over 40 years. Our extensive reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.Our team...

  • Medical Health Specialist

    2 weeks ago

    Ellensburg, Washington, United States Rosauers Supermarkets Inc Full time

    About UsRosauers Supermarkets Inc is a renowned retail leader in the Pacific Northwest region, dedicated to delivering exceptional customer experiences and fostering a culture of excellence.Salary InformationWe offer an attractive annual salary of approximately $145,000 - $175,000, based on experience, plus opportunities for bonuses and benefits packages...

  • Equipment Maintenance Specialist

    2 weeks ago

    Ellensburg, Washington, United States United Rentals Full time

    About United RentalsAt United Rentals, we are an award-winning company that truly cares about our people. We offer best-in-class benefits and perks to support you and your family.Salary InformationThe estimated salary for this role is $30.65 per hour, based on the job requirements and industry standards.Job DescriptionWe are seeking a highly skilled...

  • Deli Production Specialist

    3 weeks ago

    Ellensburg, Washington, United States Pilot Flying J Full time

    Job Overview">Pilot Flying J is seeking a skilled Deli Production Specialist to join our team. As a key member of our kitchen staff, you will be responsible for preparing high-quality food products while maintaining exceptional standards of safety and cleanliness.">Responsibilities:">">Prepare quality food products according to recipes and...

  • Clinical Care Specialist

    2 days ago

    Ellensburg, Washington, United States Mountain View Post AcuteSNFWA Full time

    We are seeking a skilled and compassionate professional to provide high-quality patient care as a Respiratory Therapist at Mountain View Post Acute in South Florida. If you're looking for a supportive environment where your expertise is valued, this may be the opportunity for you.What We Offer:Competitive Pay: $38-$52 per hour, depending on experience.Full...

  • Rehabilitation Therapy Specialist

    24 hours ago

    Ellensburg, Washington, United States CodeForce Full time

    Job Summary:We are seeking a highly skilled Physical Therapist to join our team at CodeForce in Ellensburg. As a Rehabilitation Therapy Specialist, you will be responsible for providing top-notch care to patients in a dynamic and fast-paced environment. About the Role:This is a full-time position working Monday through Friday, with a focus on rehabilitation...