Financial Services Specialist

3 weeks ago


Ellensburg, Washington, United States Central Washington University Full time
Job Overview
Central Washington University is a leading institution of higher education, seeking highly motivated and customer-focused individuals to join its Student Financial Services team. As a Customer Service Specialist 2, you will play a critical role in enhancing the vision for the university by providing exceptional support to students and their families.

The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to interpret complex financial aid and student account policies and procedures. Experience working with students from diverse backgrounds and abilities is highly valued.


Key Responsibilities
  • Assist clients with issue and complaint resolution via phone, email, or in-person interactions.
  • Provide accurate information on financial aid and student account policies, procedures, and regulations.
  • Work collaboratively with Student Engagement and Success staff to resolve customer issues and complaints.
  • Develop and maintain knowledge of financial aid and student accounts processes, including FA applications, verification, eligibility, aid offers, loans, scholarships, direct deposits, payments, and account balances.

Requirements and Qualifications
  • Bachelor's degree in a related field or equivalent combination of education and experience.
  • At least one year of experience in customer service, preferably in a higher education setting.
  • Excellent written and verbal communication skills, with the ability to work effectively with students, parents, and colleagues.

Compensation and Benefits

This position offers a competitive salary range of $38,868 - $51,588 annually, depending on experience, plus comprehensive benefits package, including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans.



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