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Outbound Central Consumer Loan Officer

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Eau Claire, Wisconsin, United States Marine Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced Outbound Central Consumer Loan Officer to join our team at Marine Credit Union. As a key member of our loan origination team, you will be responsible for providing exceptional member service, promoting credit union products and services, and ensuring compliance with all applicable policies, procedures, and regulations.

Key Responsibilities
  • Make outbound calls to members to solicit loan applications and provide information on credit union products and services.
  • Interview consumer loan applicants, assist them in completing loan applications, and collate, analyze, and evaluate information and documentation in support of loan applications.
  • Evaluate borrower character, collateral, capacity to repay, and credit position as part of the loan decisioning process.
  • Calculate debt-to-income ratios, collateral needs, and payment plans on consumer loan applicants.
  • Correspond with members, applicants, and creditors to resolve questions regarding application information.
  • Provide information on consumer loan products that best meet the member's individual needs and circumstances.
  • Help recommend the structure of loan pricing, terms, and amounts for individual borrowers.
  • Recommend loan approval/denials, counter-offers, and deviations from conventional loan structure and pricing.
  • Manage loan closing process with customers.
  • Consult with members and the public about asset purchase, credit management, budgeting, debt restructuring, and financial planning issues.
  • Notify applicant of loan decision and inform prospective borrowers of loan commitments.
Requirements
  • Provide exceptional member service to our members.
  • Abide by all applicable policies, procedures, and regulations.
  • Work proactively to build relationships necessary to meet set goals for the position.
  • Effectively assist members through the loan application and approval process, educating them about loan issues as needed.
  • Effectively prepare loan documentation for processing, ensuring it is complete and accurate.
  • Assist in managing risk through diligence in the information gathering process.
  • Provide timely, service-oriented feedback to applicants regarding the status of their loans.
  • Perform assigned loan prospect calls to assist in meeting goals for the position.

One or more years of sales experience preferred.