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Insurance Customer Support Specialist

2 months ago

Palos Verdes Estates, United States State Farm Agency - Palos Verdes Estates, CA Full time
Position Overview

State Farm Agency is seeking a dedicated and compassionate professional to fill the role of Customer Service Representative. This position is centered around delivering exceptional customer service for a reputable insurance agency. Candidates must possess an active Property and Casualty and Life and Health insurance license. Previous experience in the insurance sector is highly advantageous.

If you excel in customer engagement and possess a deep understanding of client needs, we invite you to consider this opportunity. As a Customer Service Representative, your primary goal will be to foster customer loyalty and enhance the overall experience for State Farm Insurance clients.

Key Responsibilities:

  • Manage incoming calls and warmly welcome clients.
  • Build and maintain customer relationships, ensuring timely follow-ups.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Utilize a customer-centric approach to educate clients about various insurance products.

What We Offer:

  • Competitive hourly compensation
  • Paid time off, including vacation and personal/sick days
  • Valuable industry experience
  • Opportunities for professional growth and advancement

Qualifications:

  • Experience in Insurance Customer Service
  • Preferred experience with State Farm
  • Strong communication skills, both written and verbal
  • Self-driven and motivated
  • Detail-oriented with a proactive approach to problem-solving
  • Able to work collaboratively within a team
  • Skilled in assessing customer needs and conducting effective interviews
  • Ability to connect with clients effectively
  • Property and Casualty license required
  • Life and Health license required

This position is with a State Farm independent contractor agent. Employees of State Farm agents must successfully complete any necessary licensing requirements and training programs. State Farm agents operate as independent contractors and are responsible for hiring their own staff. Employees of State Farm agents are not employees of State Farm.